Service deletion is confusing users
complete
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Young-Hwan Kim
As a cloud foundation I want to avoid support tickets due to a confusing UI.
There are frequently support tickets arriving pointing to a malfunction of the service deletion like "Marketplace service deletion not working".
The root cause for these support tickets is that users only click the deletion icon in the panel once as it then turns into a red checkmark. To some users this indicates that the service was deleted, not that they should click again.
This behaviour violates common web form convention. Usually there would be a modal where a user would have to confirm the deletion. You are using a modal in other parts of your UI, making it not congruent.
Jelle den Burger
complete
We have gotten rid of all "double click" deletion confirmation flows in favor of an explicit dialog. You can find it in release v2024.43.0 later today.
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Johannes Rudolph
Young-Hwan Kim to clarify, we are talking about OSB service instance deletion and this type of button? Note: This has been deprecated in our internal component guidelines for meshPanel already - thanks for reporting issues where this pattern is still employed.
Jelle den Burger
Johannes Rudolph good point and this seems to be true indeed.
We want to in general replace this deletion experience with an easier-to-understand experience.