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Young-Hwan Kim
As a cloud foundation team I want to reduce operation and support effort as much as possible.
It would therefore be the first step to add additional information into the Customer/Project access granted mails.
Example:
  • support requests when users get a "Access to Project granted" mail. Users ask why they were onboarded to the project. Then the CF team must investigate who granted the access in meshStack and collect the information.
  • user commonly ask "what to do next" or "XYZ is not working". This could be reduced by adding information in the mail e.g. URLs to the wiki pages etc.
February 17, 2023